Driving User Engagement and Adoption of Collaboration at InPost

Hemel Hempstead, UK

About the client

InPost Ltd, a leader in parcel locker solutions, relocated its UK head office from London to Hemel Hempstead in 2020. Moving into a sublet office, they inherited a mix of existing digital signage screens and interactive panels - some installed but never deployed. Rather than starting from scratch, InPost saw this as an opportunity to engage their team with technology, both in their head office and across other company locations.

What they needed

The priority was to ensure seamless, efficient communication for both onsite and remote teams. To achieve this, they required a comprehensive user adoption programme covering:

Video conferencing solutions for effortless collaboration.

MagicINFO digital signage to streamline internal communications.

Core office tools, including Microsoft 365, Zoom, and Google Suite.

Since InPost was inheriting existing network solutions and hardware, they needed a full technology audit to assess capabilities and determine what could be reused, upgraded, or replaced. They were looking for a trusted partner to manage the entire process - from discovery through to deployment, user adoption, and ongoing support.

The Brief

Our team was tasked with helping InPost get the best out of their existing and new AV technology. This involved:

Conducting a full audit of their current network and hardware.

Identifying gaps and opportunities for upgrading or reusing existing systems.

Implementing a structured user adoption programme to ensure employees could fully leverage the technology.

The goal was not just to install technology, but to make sure it was fully integrated into daily operations, ensuring long-term usability, adoption, and efficiency.

What we delivered

With these insights, Pip Leaver and the team designed a custom user adoption programme tailored to InPost’s needs. The approach focused on:

Maximising existing technology - updating and integrating reusable equipment where possible.

Designing an end-to-end AV solution - covering everything from conception to installation and life cycle support.

Training and engagement - ensuring all employees, whether in the office or remote, felt confident using the technology.

The Impact

By focusing on a strategic, user-first approach, InPost successfully transitioned to a fully connected, future-ready workplace. The new AV and digital communication solutions enabled smoother collaboration, while the user adoption programme ensured that employees embraced the technology with confidence.

This project highlights the importance of not just implementing technology, but ensuring it is effectively used. By taking a thoughtful, holistic approach, InPost has created a smarter, more efficient workplace that will continue to evolve with their business needs.