A new AV strategy for AIR to elevate their customer experience.

Wakefield, UK

Location

AIR, head office

Completion Date

June 2024

Project Duration

1 week

"Efficient, quality, supportive."

Jacob Maan, IT Support Engineer - AIR

Project Information.

Automated Industrial Robotics (AIR)

AIR is a global automation specialist. The company invents, designs, develops and installs total system solutions for a range of manufacturing and packaging customers. They recently upgraded two of their meeting rooms and we worked with them to design a brand-new AV set up for both.

The brief

AIR's existing AV set up was, in their own words, ‘pretty minimal’ and not very versatile. They had a microphone and a speaker in one meeting room but no TEAMS integration, and any PC users who wanted to use the meeting room had to be set up with a spare laptop. They wanted a system that would allow for smooth and hassle-free internal communication as well as high quality video calls and presentations with clients.

What we did

Having been referred to us by a valued IT Partner, AIR initially approached us in 2022 with the ambition of modernising their Newton meeting room. They were keen to retain the existing projector in the room, so we delivered a Yealink Microsoft Teams Room Solution that made use of the projector as the display element.

The integrated MTR solution completely changed the way the room was being used and helped to improve productivity, particularly with new features such as one-touch join. Newton was the catalyst for developing more MTRs in the estate, most recently with the Brunel room in2024. As with Newton, we retained the projector in Brunel and provided a Yealink MVC860 MTR system with a front of room speaker and table microphones, plus wireless dongles for easy content sharing.

The results

One of the key objectives for Automated Industrial Robotics was to have a system that would improve their communication with their customers and elevate the overall customer experience. They are now set up with high quality audio and video in their meeting rooms, meaning client calls are professional, effective and collaborative.

Teams has now been integrated across the company and set up on all machines, which has improved their internal communication. All designers now have the ability to initiate calls and invite customers to their presentations rather than having to rely on someone else within the business to set up the call.

All these improvements have led to better, more efficient workflows and allowed AIR to engage with existing and potential customers in the most professional way possible.

The Feedback

“Byond Group is probably one of the easiest companies I’ve worked with. They’re efficient, get the job done and we’ve had no problems afterwards. When the engineers are on site they explain how everything works, you’ve got complete trust in them and they’ve delivered 100% on both meeting rooms.”