A fully equipped, flexible, and easy-to-use hybrid all hands space for Moneypenny.

Wrexham, UK

Location

Wrexham, Headquarters

Completion Date

November 2024

Project Duration

1 week

“You helped us get exactly what we needed within our budget.”

Jamie Parry Bruce | Video Producer, Moneypenny

Project Information.

Moneypenny

Moneypenny is the world’s customer conversation expert. Its unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. The UK team is based in their state-of-the-art headquarters in Wrexham - which includes their iconic Dog and Bone pub – and the company also has an office in Atlanta, Georgia as well as teams in Miami, Charleston and London.

The brief

Moneypenny approached us with a unique and exciting challenge: to transform their internal pub, known as ‘The Dog and Bone’, into a fully equipped, flexible, and easy-to-use hybrid all hands space. Previously, the space had relied on basic equipment and required a lot of manual setup from the team. The goal was to upgrade the AV system to support a wide range of internal uses - from karaoke nights and informal gatherings to company-wide hybrid meetings, and training sessions. Fixed installation and ease of use (meaning anyone on the team could set up a meeting) was just as important to them as audio-visual quality.

What we did

After an initial consultation and site review, we designed a comprehensive AV solution tailored to the needs of Moneypenny’s team and the versatility of the space. This included:

2x 86” UHD commercial displays on twin column floor-to-wall mounts to ensure presentations can be seen by all.

1x Ceiling mounted camera with full AI presenter-tracking capabilities.

4x wireless Lavalier microphones and 4x wireless handheld microphones for presenter, full panel and audience engagement.

Combination of high-quality vertical column, in-ceiling and ceiling pendant speakers delivering even distribution of audio throughout the space.

A Microsoft Teams certified Audio DSP and multi-zone amplifier for flexibility and future proofing.

A custom built AV cabinet to neatly house the AV components within the space.

Pro USB-Type C connectivity with support for audio, video, data, and fast charging for functionality and convenience - all via one connection. A Simplified touch-enabled control pad for easy display, source selection and volume control.

We also delivered multiple training sessions to ensure both everyday users and designated “super users” felt confident operating the new system. Clear, jargon-free handover support ensured everyone felt comfortable and confident engaging with the new technology.

The results

Moneypenny’s iconic Dog and Bone pub has been transformed into a fully functional, flexible and easy to use hybrid audio-visual space. The space is used for everything from company meetings and client presentations to team engagement activities, helping to enrich both the quality of communication – internally and externally - and the culture of the organisation.

Importantly, thanks to the plug-and-play simplicity of the kit and our bespoke user adoption training, staff across the business can now operate the AV system without needing technical support. Fully trained “super users” are available if anyone has any questions, and, of course, we’re just a phone call away if any issues do arise.

The Feedback

“You were easily the best of the companies we spoke to. Quick to respond, generous with information, and helpful at every stage. The engineers were great too. Friendly, tidy, and really knowledgeable.”

“The feedback has been incredible from anyone who’s used the space. It’s a game changer. It’s transformed the space into a multi-use event venue. Before, it would take time and technical knowledge to set up. Now, anyone can walk in and use it.”

“I’d absolutely recommend you to other organisations looking for an AV upgrade. You helped us get exactly what we needed within our budget and made the whole process enjoyable.”