InPost

Driving User Engagement and Adoption of Collaboration at InPost

Driving User Engagement and Adoption of Collaboration at InPost

Hemel Hempstead, UK

Project Information.

Situation/background

In 2020, InPost Ltd relocated their UK based head office to Hemel Hempstead from London. Moving into a sublet office with existing Digital signage screens and interactive panels installed in some of the meeting rooms although not deployed. InPost were keen to take this move as an opportunity to engage their team with the technology in place and yet to be deployed in other company locations. It was a high priority to ensure that communication is easy as well as slick in its application. A comprehensive user adoption and engagement programme was required for both their onsite and remote users, covering video conferencing solutions, MagicINFO digital signage as well as core office tools such as Microsoft 365, ZOOM and Google Suite.

Challenges

As InPost were inheriting existing network solutions and hardware they were looking for an organisation who would be able to do a full audit, assess current capabilities and make a recommendation based on these findings, identifying where existing equipment could still be utilized or built upon with new systems, and where new solutions were required. It was important to InPost that the organisation would be able to do the complete end to end process from discovery through to deployment, user adoption and ongoing support.

Solution

Armed with this insight, Pip’s team designed a user adoption programme that helped all users get the best out of the new AV system designed. They looked at the outcome InPost needed and looked specifically at how they could implement a solution that was best, from conception through to installation and life cycle support of their Audio-Visual systems. For InPost it was very important to still utilise any equipment that could still be used or updated to help them develop.

UBM office

Driving User Engagement and Adoption of Collaboration at UBM

Driving User Engagement and Adoption of Collaboration at UBM

London, UK

Project Information.

Situation/background

In 2015, global events and publishing group UBM moved its UK Head Office staff into a new building in London’s Blackfriars and a whole new world; seven stories of a dramatic glass and steel building, equipped with all the latest technology for collaborative working with minimised environmental impact. This was more than an office move. It was a business transformation that would change almost every aspect of how UBM’s 400 staff worked. In just one weekend, they’d swap their traditional office with insufficient meeting rooms, poorly equipped but always fully booked and a desk for everyone, for state-of-the-art agile working that gives them the freedom and autonomy to work where and how works best for them. No personal desk, instead book a workspace from the touch panels in the lobbies. And a whole array of meeting spaces packed with technology from round-the-table meeting rooms, more informal brainstorming and collaborative project room and multi-purpose break-out spaces. Spaces are booked online according to the number of participants and type of meeting and lighting, climate control and audio visual equipment all power-up automatically ready for use. Bringing such dramatic change to so many people was a major challenge. Our Operations Director Pip Leaver was lead user adoption and training consultant on the project. “Our brief was short and simple,” explains Pip, “to make sure staff had the confidence to explore and engage with the technology in the meeting spaces, including the room booking system, the room control and interactive collaborative meeting technology with video conferencing and digital white-boarding.” The user adoption process kicked off three months prior to the move with discovery to identify users, in terms of age, job functions and responsibilities and level of experience with technology.

Challenges

They wanted User adoption training as the last touch point. As they would rather have a trusted partner that costs a little bit more representing the brand.

Solution

Armed with this insight, Pip’s team designed a programme encompassing technology familiarisation, in-depth training and hearts-and-minds activities such as a competition to win a state-of-the-art smartphone that would help generate a buzz about the new technology and collaborative culture. UBM went from traditional office to state-of-the-art agile collaborative culture in one weekend. The programme mirrored the non-hierarchical approach of the new culture and its emphasis on choice and autonomy in the structure of the programme. All courses were held in the new offices and optional to mix ages, levels of seniority and job function. Sessions were highly interactive with staff learning actively – by doing, not listening. The results were clear on the first day explains Pip: “We’d engaged with around 95% of staff before the move, and seen the interest and engagement growing so we weren’t surprised to see almost every space occupied and the technology being used on day one, with people really exploring the different types of spaces and experimenting with the technology – and all with only a minor uplift in IT support calls. “UBM is an inspiring example of how to win the hearts and minds of your staff,” Pip adds, “when you move to a 21st century collaborative and agile workplace, focused on efficiency and productivity and on the people that use it.”

It Service Provider HQ

Large European IT Service Provider’s HQ (UK)

Large IT Service Provider HQ

Chippenham, UK

Location

Chippenham, UK

Completion Date

June 2021

Project Duration

3 months

It Service Provider HQ
User-centered corporate video conference space
User-centered corporate video conference space

Project Information.

Company Overview

The client, a successful IT supplier, have operated for over 30 years serving businesses and public sector organisations across the UK and Europe. Providing a full portfolio of IT hardware, software, solutions, and services and have a dedicated team of specialists to provide their customers with optimum solution design.

Business Requirements

Their new UK headquarters required the latest technology integrated throughout, cutting edge building management systems to conserve energy and sophisticated audio-visual systems in its many meeting and event spaces to promote hybrid, collaborative, and communication workspaces- across multiple sites and countries.

The Brief

The new HQ required a modern workplace for up to 200 employees but could also be utilised to showcase current and new clients the different AV solutions deployed for within their own environments. The client wanted to adapt their office spaces to meet the new hybrid working environment and allow their people and partners to meet easily using collaborative video solutions.

Analysis & optimization

We delivered hybrid, collaborative, communication workspaces as well as integrated leisure facilities; working with partners, we delivered for them:

• Large Town Hall/Cafeteria
• Hybrid Meeting Rooms Ranging from: Breakout Areas, Pods, Booths, Cabanas, & Boardrooms.
• Multi Zone Ambient Music system
• A Divisible Training Room Games Room

The Benefits

The new workspace has been designed to be an attractive environment with a homely feel that will make it more than just an office. With a games room, a high-tech customer experience centre, individual working pods, as well as multiple meeting rooms of varying size, quiet spaces and lounge areas, every aspect has been set up with modern collaboration in mind, and ease of use the integrated AV systems. Together, with the client, Kerr and Byond Group, the three entities created innovative and intuitive audio-visual systems that blended with the carefully crafted HQ environment.

User-centered corporate video conference space
User-centered corporate video conference space
Video Conference Collaboration | Byond Group

Mount Anvil (London, UK)

Mount Anvil

London, UK

Location

London, UK

Completion Date

February 2021

Project Duration

3 months

Corporate Collaboration Meeting and Presentation Space | Byond Group IT Support Services - IT Solutions
Corporate Collaboration Meeting and Presentation Space 02 Byond Group technology-solutions.
Corporate Collaboration Meeting and Presentation Space 03 Byond Group Microsoft Teams - Collaboration Tool

Project Information.

Company Overview

London property developer, Mount Anvil have built quality homes in London for 30 years, from new builds to converted heritage properties.

Business Requirements

Work with the client and appointed building contractor to provide a common audio-visual solution based on a simple and intuitive systems. This needed to be simple to use and understand, thus creating a standard approach to meeting room technology providing a reliable conferencing and presentation infrastructure which results in facilities that integrate well with the building decor to reinforce and communicate the client’s brand through product demonstrations.

The Brief

We were asked to deliver integrated AV solutions within each suite / "living room" to a high level aesthetic finish. The client also requested a discrete multi zone ambient music system. As well as a hybrid boardroom and meeting room with Microsoft Teams Rooms platform integration, compatible with room booking and room control panels.

Analysis & optimization

Minimal setup, configuration and minimalistic technology approach is taken within the spaces we worked in. We provided the client with:

• Small Meeting Room
• Large Board Room
• Multiple Suites / ‘Living Rooms’

The Benefits

The new workspace has been designed so the living rooms combines digital experiences, physical models and tactile product spaces designed to make a lasting impression on visitors. With a high-tech customer experience suite, as well as multiple meeting rooms of varying size, quiet spaces and lounge areas, every aspect has been set up with modern collaboration in mind, and ease of use the integrated AV systems.

Together, with the client and ourselves, we created several innovative and intuitive AV systems that blended with the carefully crafted HQ environment and décor.

Corporate Offices It Support | Byond Group
User-centered corporate video conference space
Corporate Education Spaces - Audio Visual Solutions

West Midlands Combined Authority (WMCA)

West Midlands Combined Authority (WMCA)

Birmingham, UK

Location

Birmingham, UK

Completion Date

September 2021

Project Duration

3 weeks

Corporate education space with audio visual technology | Byond Group
Corporate Education Spaces - Audio Visual Solutions

Project Information.

Company Overview

The WMCA is a combined authority for the West Midlands Metropolitan County Council, and includes eighteen local authorities and three Local Enterprise Partnerships (LEPs) working together.

Business Requirements

The council required an AV solution to cover their first floor space, including boardroom, multiple meeting rooms and council chamber. The design of the space was developed around key requirements for wireless presentation, delegate conferencing and flexible collaboration.

The Brief

Refresh all the meeting rooms to include a standard based system, allow ease of use irrespective of the room size or layout. All rooms based on the Microsoft Teams Rooms platform. New front of room UHD display and MTR certified peripherals throughout standardised and improve functionality of each of the spaces.

Analysis & optimization

We delivered hybrid, collaborative, communication workspaces as well as integrated leisure facilities; working with partners, we delivered for them:

• Small Meeting Rooms
• Large Board Room
• Large Divisible Meeting Room

The Benefits

Hybrid working blends the on-site and off-site approach to work, providing employees with flexibility regarding where they physically partake in their working duties. To accommodate hybrid working methods and ensure all team members have access to high-quality hybrid meeting technology. Upgraded the traditional meeting areas and replaced them with an easy co-working environment encouraging interdepartmental working while creating the opportunity for clients and visitors to work from the same space.