Pre-Paid Service Partnership

Running AV projects can be unpredictable — one quarter you’re flat out with installs, the next it’s a little quieter. Support needs can be just as up and down. That’s why we’ve created our Pre-Paid AV Support Partnership: a simple, flexible way to keep your clients covered without worrying about the cost creeping up.

Flexible AV Support Packages. Predictable costs. Peace of mind.

Instead of paying per incident, you pre-pay for AV service tickets over 12 months. That means you lock in savings, guarantee SLA-backed service, and know your clients are in safe hands all year round.

Why we created this:

We’ve worked with enough AV channel partners to know that support isn’t “one size fits all.” Some months are heavy on maintenance, others are all about new installs. Budgets need to stretch, but service still needs to be consistent.

So we designed a model that gives you:

Predictable costs

Easier to plan, easier to budget.

Flexible AV support packages

Scale up or down each quarter.

Guaranteed SLA response

No compromises on service.

Savings you can see

Up to £100 per ticket compared to ad hoc rates.

Channel-focused

Built with AV resellers and partners in mind.

It’s support that works around you, not the other way round.

How it works:

Sign up for 12 months

You’re covered for the year.

Pick a package

Professional, Business, or Enterprise.

Adjust as you go

Every quarter you can change package size with just 30 days’ notice.

Use your Pre-Paid Service Tickets

Each one covers a 2-hour support session.

Need more?

Just add extra tickets at your contracted rate.

Package options:

Choose the package that fits your workload now — and swap when you need to.

Professional

- 30 tickets per quarter
- £345 each (standard rate £395)
- Total: £10,350
- Save £50 per ticket

Flexible AV support packages

- 45 tickets per quarter
- £320 each
- Total: £14,400
- Save £75 per ticket

Guaranteed SLA response

- 60 tickets per quarter
- £295 each
- Total: £17,700
- Save £100 per ticket

The bigger the package, the more you save.

What's included?

Every Pre-Paid AV Support package comes with:

– Next Business Day on-site response
– A dedicated AV service desk
– One hour of remote user adoption training per month
– Unlimited support calls

It’s everything you need to know your clients are supported, without the hassle.

A year in the life of a partner.

Here’s what a 12-month AV Service Partnership could look like:

Q1: Business package (45 tickets) – heavier winter maintenance.

Q2: Professional package (30 tickets) – spring slows down.

Q3: Enterprise package (60 tickets) – busy summer installs.

Q4: Business package (45 tickets) – compliance and year-end checks.

The point is, it flexes with you.

Why partners like it.

This isn’t about reinventing the wheel. It’s about making life easier. With Pre-Paid AV Support, you know exactly what you’re spending, you’ve got guaranteed cover, and you can focus on delivering for your clients without worrying about support in the background.

It’s simple, it’s predictable, and it works – just how we like things round here!

Let's chat!

If you’d like to find out which AV Service Partnership package fits best, just give us a call. We’ll talk through your workload, help you choose the right starting point, and you can adjust from there.

EMAIL: gl********@********up.uk
PHONE: 03301 756 544